FAQ

Frequently Asked Questions:

Shipping Charges and Delivery Time

• Q: What are the shipping charges?
  • A: Shipping charges vary based on the product's size, weight, and delivery location. You can find shipping details during checkout.
• Q: How long will it take for my order to be delivered?
  • A: Delivery times typically range from 3 to 5 business days after order processing.

Payment

• Q: How can I pay for my order?
  • A: We accept payments via credit/debit cards and other secure payment gateways available at checkout.
• Q: What payment methods do you accept?
  • A: We accept various payment methods, including credit/debit cards, and others available at checkout.

Technical Queries/Product Information

• Q: I have a technical query or need more information about a product. Where can I find assistance?
  • A: For technical queries or detailed product information, please reach out to our customer support team at +91 93454 49314.
• Q: How can I get detailed specifications about a product?
  • A: Detailed product specifications are available on each product's page. For further queries, contact our support team.

Quotations

• Q: How can I request a quotation for specific products?
  • A: To request a quotation for specific products, please contact our sales team at info@anuelectronics.com OR +91 93454 49314 with the product details and quantities needed.

Product Availability

• Q: If a product is out of stock, when will it be available again?
  • A: Estimated restocking dates for out-of-stock products are usually provided on the product page. You can also subscribe to notifications for updates.

Order Management

• Q: How can I cancel my order?
  • A: You can cancel your order before it's processed by contacting our support team. Once it's processed, please refer to our return policy.
• Q: Where can I check the status of my order?
  • A: You can track your order using the tracking number provided in the shipping confirmation email or by logging into your account on our website.

Faulty Products

• Q: What should I do if the item I received is faulty or not working properly?
  • A: Please contact our support team within 10 days of receiving the item for assistance with returning the faulty product.

Invoices

• Q: How do I obtain a tax invoice for my order?
  • A: A tax invoice is automatically generated and sent to your email after purchase. If not received please contact our support team.

Order Discrepancies

• Q: What should I do if my order is different from what I ordered or if I received the wrong item?
  • A: We apologize for the mistake. Please contact our support team immediately with your order number and details of the issue for prompt resolution.

Order Tracking

• Q: How can I track my order?
  • A: You can track your order using the tracking number provided in the shipping confirmation email or by logging into your account on our website.

Damaged Deliveries

• Q: What do I do if the product was delivered in a physically damaged condition?
  • A: If your product arrives damaged, please take photos of the packaging and item and contact our support team immediately for assistance.

Missing Parts/Accessories

• Q: What should I do if my order has missing parts or accessories?
  • A: We apologize for the oversight. Please contact our support team with your order number and missing item details for a swift resolution.

Refunds

• Q: I haven't received my refund. What should I do?
  • A: Refunds are processed within 7 - 10 business days after receiving the returned item. If you haven't received your refund within this period, please contact our support team with your order details.

Payment Issues

• Q: My money was deducted, but my order wasn't placed. What should I do?
  • A: If your payment was deducted, but the order wasn't placed, please check your email for an order confirmation. If none received, contact our support team with payment details for assistance.

This structured arrangement ensures a clear and organized presentation of queries and their corresponding answers for customer ease-of-access.