FAQ
Shipping Charges & Delivery Time
Q: What are the shipping charges?
A: Shipping charges vary depending on the product size, weight, and delivery location. Exact shipping charges are shown during checkout.
Q: How long will it take for my order to be delivered?
A: Orders are usually delivered within 3–5 business days after order processing, depending on the delivery location and courier availability.
Payment
Q: How can I pay for my order?
A: We accept secure online payments through credit cards, debit cards, UPI, net banking, wallets, and other payment methods available during checkout.
Q: What payment methods do you accept?
A: Available payment methods are displayed during checkout and may include credit/debit cards, UPI, wallets, and net banking.
Technical Queries & Product Information
Q: I have a technical query or need more information about a product. Where can I get assistance?
A: For product-related information, specifications, compatibility, and general product queries, please contact our support team at +91 93454 49314 or email info@anuelectronics.com.
Please note: Our support team can assist only with product-related information, such as specifications, features, compatibility, and usage details provided by the manufacturer. We do not provide debugging, troubleshooting, programming, circuit design, project development, or other technical implementation support. Customers are responsible for testing, configuring, integrating, and using the products according to their specific requirements.
Q: How can I get detailed specifications about a product?
A: Product specifications and available information are provided on each product page. If you require clarification regarding the product itself, its specifications, features, or compatibility, please contact our support team.
Important: ANU ELECTRONICS does not provide debugging, troubleshooting, programming, project development, or implementation support. Any such technical work, testing, integration, or debugging is the customer's responsibility.
Quotations & Bulk Orders
Q: How can I request a quotation for specific products?
A: To request a quotation or bulk pricing, contact us at info@anuelectronics.com or +91 93454 49314 with product details and required quantities.
Product Availability
Q: If a product is out of stock, when will it be available again?
A: Estimated restocking information may be shown on the product page. Customers can also contact our support team for availability updates.
Order Management
Q: How can I cancel my order?
A: Orders can be canceled before dispatch by contacting our support team. Once shipped, cancellation may not be possible and the return policy will apply.
Q: Where can I check the status of my order?
A: Order tracking details will be shared via email or SMS after shipment. Customers can also log into their account to check order status.
Faulty or Defective Products
Q: What should I do if the item I received is faulty or not working properly?
A: Please contact our support team within 7 days of delivery with clear images/videos and your order details for verification and assistance.
Warranty
Q: Do you provide a warranty?
A: Warranty is provided only for products that are covered by a manufacturer’s warranty. Warranty coverage, duration, and terms may vary depending on the product and manufacturer.
To be eligible for a warranty claim, any issue must be reported within the applicable return period. Products that have been damaged, misused, modified, improperly installed, or otherwise damaged due to customer handling are not eligible for warranty claims.
Q: Which products have a warranty?
A: Manufacturer warranty is available on select products, including:
-
Original Raspberry Pi boards
- Original Arduino products
These products are covered by a limited manufacturer warranty, subject to the respective manufacturer’s terms and conditions.
If you experience an issue with a covered product during the applicable warranty period, you may contact ANU ELECTRONICS or the respective manufacturer’s support team for assistance.
Please note: Third-party accessories, compatible products, unofficial products, and products without an explicitly stated manufacturer warranty are not covered by a manufacturer warranty.
Tax Invoices
Q: How do I obtain a tax invoice for my order?
A: A tax invoice is automatically generated and sent to your registered email after purchase. If you do not receive it, please contact our support team.
Order Discrepancies
Q: What should I do if I received the wrong product or missing items?
A: Please contact our support team immediately with your order number, images, and issue details for quick resolution.
Damaged Deliveries
Q: What should I do if my product arrives physically damaged?
A: Please take clear photos/videos of the package and product immediately after delivery and contact our support team within 24 hours.
Missing Parts & Accessories
Q: What should I do if parts or accessories are missing?
A: Please contact our support team with your order number and details of the missing items for assistance.
Replacement
Q: Can I replace my order with another product?
A: If the product you received is eligible for return, you may contact our support team via email or chat to request a replacement.
Replacement requests are subject to product availability and our return policy. Please note that shipping charges are non-refundable.
Q: When is a replacement not accepted?
A replacement request will not be accepted in the following cases:
- The product is outside the applicable return period.
- The product is not returned in its original condition and packaging, including all accessories and components supplied with the order.
- The order was shipped to an international address.
- The product belongs to a category or brand that is specifically excluded from replacement.
Products Not Eligible for Replacement
Replacement is not available for the following products:
- Original Raspberry Pi products
- Original Arduino products
- Jetson Nano
- BeagleBone
- micro
- Seeed Studio products
All replacement requests are subject to verification and approval by Anu Electronics.
Refunds
Q: I haven't received my refund yet. What should I do?
A: Refunds are generally processed within 7–10 working days after approval. If you have not received your refund within this period, please contact our support team.
Payment Issues
Q: My payment was deducted, but my order was not placed. What should I do?
A: If payment was deducted but no order confirmation was received, please contact our support team with payment details for verification and assistance.
Contact Information
📞 Phone: +91 93454 49314
📧 Email: info@anuelectronics.com